Refund and Returns Policy

Overview

 

At LubeGredients, we prioritize customer satisfaction and are committed to providing high-quality metalworking lubricants. Please review our refund policy carefully, as it outlines the terms under which refunds may be issued.

 

Refund Conditions

 

  1. No Returns Accepted: Due to the nature of our products, we do not accept returns. All sales are final.
  2. Eligibility for Refund:
    • Refunds are only issued in cases where the product received is defective or damaged upon arrival.
    • To qualify for a refund, you must notify us within 7 days of receiving the product. Claims made after this period will not be eligible for a refund.
  3. Proof of Purchase and Defect:
    • To process your refund, we require a receipt or proof of purchase.
    • Additionally, you must provide photographic evidence of the defective or damaged product.

 

Refund Process

 

  1. Contact Us:
    • To initiate a refund request, please contact our customer service team at info@lubegredients.com within 7 days of receiving your order.
    • Include your order number, a description of the issue, and photographic evidence of the defect or damage.
  2. Review and Approval:
    • Our team will review your request and notify you of the approval or rejection of your refund within 3 business days.
    • If your refund is approved, we will process it within 7 business days.
  3. Refund Method:
    • Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.

 

Exclusions

 

  • Refunds are not granted for products that have been used or altered in any way after delivery.
  • We do not issue refunds for any reason other than defects or damage upon arrival.

 

Contact Information

 

For any questions or concerns regarding our refund policy, please contact us at: